12D PROMADE FANS – 12D LOOSE FANS

How to Order Lashes from P-lash

STEP 1: Research, Contact & Discuss Your Order

• Explore the P-lash Collection: Browse their website, social media (e.g., Instagram), or other online resources to familiarize yourself with their lash styles, materials, and options.
• Contact P-lash: Since direct website ordering may not be available, reach out to their hotline or use WhatsApp to connect with a sales representative.
• Discuss Your Needs: Clearly communicate the following to the P-lash representative:
  • Style: Specific lash styles you’re interested in
  • Material: Your preference (silk, mink, synthetic PBT, etc.)
  • Length: Desired lengths
  • Quantity: How many sets/bundles you’d like

STEP 2: Invoice Creation

• Receive Your Quote: The P-lash team will provide a detailed invoice based on your order specifications.
• Review the Details: Carefully double-check your invoice to ensure the styles, quantities, lengths, and pricing are accurate.

STEP 3: Confirm Order & Payment

• Confirmation: Once satisfied with the invoice, confirm the order with the P-lash representative.
• Payment: Discuss payment options. This might include:
  • Full payment upfront
  • Deposit with a balance due before shipping
  • Payment methods may involve agent services, Western Union (WU), bank transfer (USD), etc.

STEP 4: Lash Production

• Processing Time: P-lash lashes may be made to order to ensure freshness and cater to your exact needs. Be aware of their production timeframes (potentially 7-14 days, depending on your order’s complexity).
• Updates: You may be able to request updates on your order status during the production phase.

STEP 5: Shipping & Final Payment

• Finalize Shipping: Discuss your preferred shipping method (agent, UPS, DHL, FedEx, etc.) with the P-lash team.
• Settle Remaining Balance: If you paid a deposit earlier, settle the remaining payment before your lashes ship.

Important Notes:

• Confirm with P-lash: This is a general outline. Always contact P-lash directly to verify their specific ordering process, payment methods, and shipping options.
• Communication is Key: Clear communication throughout the process ensures your satisfaction and helps avoid any misunderstandings.

Let me know if you have any other questions!

P-lash Forever Warranty

• Applicability: This warranty applies to our loyal wholesale customers who consistently demonstrate commitment to P-lash products.
• Coverage: If you experience any issues with our lash products during usage, we will gladly support and exchange products where possible. Even in cases where the issue may arise from customer-side factors, we will strive to find solutions and provide assistance to the best of our abilities.

P-lash Refund & Exchange Policy

• Eligibility: Requests for refunds or exchanges must be made within 7 days of receiving your P-lash products.
• Product Condition:
  • Products must be unused, in their original packaging, and unaltered (e.g., not untied, trimmed, or treated with chemicals).
  • A copy of your original invoice must be included with the returned products.
• Defects: We will honor refunds or exchanges for products that have been confirmed as defective by our team.
• Non-customized Items: This policy applies only to standard, non-customized products found in our existing catalog.

Procedure

1. Contact Us: Reach out to P-lash customer support with your concerns.
2. Documentation: Provide photographs or videos clearly demonstrating the issue with the product.
3. Confirmation and Return: Upon confirmation from our team, carefully package and return the product(s).
4. Evaluation: We will thoroughly inspect the returned product(s).
5. Resolution: If eligible, you will receive either an exchange or a refund.

Important Notes

• Shipping: Customers are generally responsible for return shipping costs unless the issue is due to a defect confirmed by P-lash.
• Customized Products: Custom lash orders may have different or limited warranty options. Please discuss customization terms with your P-lash representative.
• Contact Information: Provide the official P-lash contact methods (website, email, hotline) for inquiries.

P-lash is committed to your satisfaction. Please don’t hesitate to contact us with any questions or concerns about our warranty policies.